VMware Provide SDK/API Support Offering
If you spend any time developing applications and utilities (like these) utilising the VMware APIs then there is a high probability that you will have hit a brick wall at some point during the process. The VMware APIs aren’t the easiest in the world to work with. However, once you get past the first few common hurdles you will find that there is a refreshing amount of functionality and information in there which will keep you up all night as you code your next masterpiece!
For those developing commercial offerings there have been some issues with supportability of the API and SDKs in the past.
However, VMware have now launched a bolt on to your support contracts enabling you to obtain a high level of support to make sure you development efforts are successful.
Here is what VMware has to say about it
VMware is happy to announce that the SDK Support Program is now available for direct order. The offering helps developers get vSphere solutions to market more quickly by providing them with access to VMware expert engineers.
Customers can access information at http://vmware.com/go/sdksupport.
If you have questions about the offering, please send us an e-mail.
VMware SDK Support Program FAQs:
Q: What products will the SDK Support Program support?
A: The following products will be supported:
Products for Administrators:
VMware vSphere PowerCLI
VMware vSphere Command Line Interface
VMware vSphere Management Assistant
Products for Software Developers:
VMware vSphere Web Services SDK
VMware vSphere SDK for Perl
VMware vSphere Guest SDK
VMware VIX API
VMware vCloud API (Future)
VMware Virtual Disk Development
VMware CIM SDK (SMASH – SMI-S)
VMware vSphere Client Plug-ins
VMware vCenter Orchestrator API (creation of custom workflows)
More information can be found on here